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To place an order:

  1. Browse the product pages and select the jacket you want.

  2. Choose size (if listed) and click Add to Cart.

  3. Review your cart and click Checkout.

  4. Enter shipping details and choose a payment method.

  5. Complete payment to confirm the order.

    You will receive an order confirmation email after payment is successful.

We accept:

  • UPI

  • Digital Wallets (e.g., Google Pay, PhonePe)

  • Bank Transfer

  • Cash-on-Delivery (COD) — if enabled for your area

    Payments are processed through secure third-party gateways. Orders are processed only after successful payment.

Orders can be cancelled within 24 hours of placement. To cancel, contact us via WhatsApp or email with your order ID.

  • If the order is cancelled within 24 hours and payment was made, the refund will be processed as per the original payment method (see Refund section).

  • Once the order has been shipped, cancellation is not possible.

Tracking details (courier and tracking number) are sent to the email address provided at checkout. Please check your inbox (and spam folder) for the tracking email after dispatch.

Processing time (time to dispatch): 1–3 business days.

Delivery time after dispatch: typically 3–7 days, depending on your location.

We will share tracking details by email once the order is dispatched.

  • Shipping charges (if any) are displayed at checkout before you complete payment. Charges vary by location and chosen courier service.

Currently, we primarily ship within India. For international shipping requests, please contact support with your full address and we will confirm availability and shipping cost.

Because our items are thrifted and unique:

  • Returns are accepted within 7 days of delivery only if the item is unused, unwashed, and in the same condition as received.

  • Returns are NOT accepted if the item shows signs of use or damage caused after delivery.

  • Exchanges are not available due to one-of-a-kind inventory.

    Eligible return reasons: wrong product delivered or damaged on arrival (see next Q for damaged-item flow).

If you receive a damaged or incorrect item:

  1. Take clear photos of the item, packaging, and any labels immediately upon delivery.

  2. Send the photos along with your order ID to our support email or WhatsApp within 24 hours of delivery.

  3. We will review and respond with the next steps (replacement, return pickup, or refund).

    If the issue is verified, we will arrange return pickup or provide a refund as applicable.

Refunds to UPI/wallets/bank transfers usually take 3–7 business days after we process the refund.

The exact time may vary depending on the payment provider or bank.

You will receive an email notification once the refund has been initiated.

Because items are vintage and unique, exchanges are not available. We recommend:

  • Carefully checking the product measurements listed on the product page before purchasing.

  • If unsure, contact us for additional measurements or fit advice before ordering.

    If you receive an item that does not match the listed measurements, follow the damaged/wrong item process (submit photos within 24 hours).

Each product listing includes an item condition summary and detailed notes where necessary (for example: small seam repair, light discoloration). Minor signs of wear are normal for vintage/thrift items and are noted in the product description when present.

All jackets go through a basic hygiene and quality-check process before dispatch (cleaning, steaming, inspection). For long-term care, please follow the Product Care Guide on the product page. Some vintage items may require gentle or dry-clean-only care—these details will be listed where applicable.

  1. Email or WhatsApp us within 7 days of delivery with your order ID and reason for return.

  2. Attach photos showing the item condition (required for damaged/wrong-item cases).

  3. We will confirm eligibility and provide return instructions and pickup details.

  4. Once we receive and inspect the returned item, we will process the refund.

    Do not send returns without receiving return instructions from us.

  1. Refunds are issued to the original payment method wherever possible. In some cases, store credit may be offered at our discretion. Refund timelines depend on the payment provider (usually 3–7 business days).

We collect basic customer details (name, email, phone, shipping address) only for order processing, delivery, and customer support. We do not sell or share customer data with third parties except trusted courier partners strictly for shipment purposes. Payment details are handled by secure third-party payment processors and sensitive payment data is not stored on our servers.

WhatsApp: +91 8171720457

Email: support@thrifts4yuh.com

Support hours: 10:00 AM – 7:00 PM (Mon–Sat)

Please include your order ID in all communications for faster support.

Most items are one-of-a-kind and will not be restocked once sold. If we receive a similar piece later, it will appear as a new listing.

We carefully curate and inspect all vintage items for quality and authenticity indicators (labels, fabric, craftsmanship). Each listing includes condition notes; when in doubt, contact us before purchasing for additional photos or details.

Read the full product description and measurements.

Check condition notes and photos carefully.

Ask for extra measurements if you need them.

Remember vintage sizing can differ from modern sizing—measurements are more reliable than the size label.